Frequently Asked QuestionsGrand Hotel Millennium Sofia

The answers are easy if you have the right questions. We are sure you do.


What is your children policy?

Children up to 12 years of age can stay in their parents’ room on a complimentary basis sharing the existing bedding. If you’re traveling with older kids, our interconnecting rooms are a great way to enjoy privacy and space but still stay close to each other. Complimentary baby cots are available on request.

Are pets allowed to stay at the hotel?

We know that pets are part of the family. We happily welcome pets of small and medium breeds(up to 10kg). An additional cleaning fee of 50 Euro per night is charged. Please note that pets are not allowed in our dining outlets unless they are service animals or in a carrying bag.

Do you have parking at the hotel?

Yes, indoor self-park and valet services are available on -3 and -2 Parking Levels. Charges apply hourly. Guests of the hotel can take advantage of special preferential rates.

Do you have accessible rooms?

Yes, we have rooms with full accessibility for people with reduced mobility. The whole property is also fully accessible.

Can I make a specific requirement (room number, floor etc.)?

Specific requirements for room number and/or floor cannot be guaranteed but we will be happy to know about your preferences in advance and we will do our best to accommodate all requests you might have.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

You will need to contact our partner website with which you have made the reservation. If you are not able to find the contact details, please call us and we will assist you.

Is the rate the same for booking online as calling the Reservation team?

Yes, we guarantee the lowest rates available. Should you find our rooms with the same conditions at a lower rate on the Internet just inform us and we will match the difference between our rate and the lower rate.

Arrival & Check-in

How do I get to the hotel?

Please see our Location page. Please contact our Concierge team at and they will be happy to provide you with specific directions or arrange a private or a shuttle airport transportation for you.

What is the minimum age requirement to check into the room?

The minimum age requirement to reserve a hotel room is 18.

What is check-in time?

Our check-in time is 3:00 pm.

Can I enter my room before check-in time (3:00 pm)?

We will do our utmost to accommodate you as early as possible. However, if the room is not ready upon your arrival our Concierge team will be more than happy to assist you with your luggage while you are exploring Sofia or resting in one of our outlets.

I will arrive very late to the hotel, will there be a problem to check-in late?

Our Reception desk is at your service around the clock.

Is my ID/passport required at check in?

Yes, a valid government issued picture ID or passport is required for hotel check-in.

Do you request deposit?

When checking in you will be kindly asked to provide a guarantee for accidental charges and additional services during your stay with the amount of 100 euro per room.  A guarantee could be provided both in cash or with credit card pre-authorization.

During your stay

What are the working hours of your dining outlets?

For detailed information about our dining outlets and lounges, please visit

Where is breakfast served?

Breakfast is served in  M Restaurant located on the 3rd floor.

At what time is breakfast served?

Monday to Friday from 7:00 am to 10:00am and Saturday to Sunday from 7:30 am to 10:30am

Come join us!

Do you allow smoking in the rooms?

The whole property is non-smoking. Smoking is permitted in front of the hotel and on the terraces of our dining outlets. A penalty fee of 200 euros is applied for smoking in the room. In the case of establishing the use of substances prohibited by law, Grand Hotel Millennium Sofia imposes a fine of 500 euros and alerts the law enforcement authorities.

Do you have room service?

Yes - room service is available from 06:00 am until 12:00 midnight. The menu is available on the TV in your hotel room.

Do you have Wi-Fi?

Yes, we do and it’s free within the hotel and in your room.

Is there an iron and ironing board in the room?

We do not provide iron and ironing boards in the room. Alternatively, you can use our free 24/7 pressing room on the 4th floor or our laundry department is there for you from 07:30 am until 08:00 pm.

Are parties allowed in the hotel rooms or suites?

Parties are not allowed in the hotel rooms and suites in order to ensure the peaceful stay of our guests.

is filming and photo shooting allowed in the hotel?

Not Allowed

  • Commercial photography or video shoot is not permitted at Grand Hotel Millennium Sofia without express written permission from the hotel management.
  • Our first priority is the experience of our guests so we have a strict policy against the use of any of our facilities for unauthorized professional or commercial photography or videography ( including pre-nuptial shoots – unless it’s part of a wedding package with us, engagement shoots, advertising shoots, model/fashion shoots/ filming and etc.).


  • Guests may shoot non-commercial photography or video for their own personal use ( with no professional equipment, lighting, etc.) in their room or on the property but must respect the privacy and well-being of other guests in the area.
  • Professional photography/videography will only be allowed if the Management has given their permission before the shoot. All photography/ videography requests will be reviewed and approved based on occupancy, availability, and content.

Kindly note that unauthorized professional photographers/videographers who are not guests of the hotel will be asked to leave the hotel property immediately.

Requests to use any area of the hotel as a location for commercial photo shoots or filming as well as special occasion/ wedding shoots should be directed to the Marketing Department. These photo/ video shoots are subjected to fees and a strict schedule which must be approved by management. For photo/ video shoot requests, please contact our Brand Manager at email:

Do you have a SPA and a swimming pool?

Yes, our Millennium Spa & Wellness Centre is offering 3 200 sq.m unparalleled Spa & Wellness area with panoramic swimming pool, thermal area, treatment rooms and SPA Suites. 

Are children allowed in the spa centre?

Children under 16 years old are not allowed in the SPA Centre without a guardian. Usage of the Aqua area is permitted only between 10:00h - 13:00h and during kids’ pool classes.

Do you have a gym?

Yes - there is a gym available for use on the 1st Floor and it is complimentary for hotel guests.


What is check-out time?

Check-out time is 12:00 noon.

Can I stay in my room after check-out time (12:00 noon)?

Should you wish to stay longer with us contact our Reservations or Front Office team. Late check-out is subject to an additional surcharge and it depends on check-out time, rate policy, and room availability.

Is it possible to pay via bank or with credit card?

Yes, we accept payments with all major debit and credit cards.

Can I pay in Euro?

Yes, cash payments are accepted in both Bulgarian Lev and Euro only at the Reception desk. At the other hotel outlets cash payments are accepted only in Bulgarian Lev.

I need an invoice for my stay. What should I do?

Please inform our Reception Team about the information you need on your invoice in advance or during the payment.

After your stay

I lost my invoice. How can I get a copy?

Please contact our Front office team at and they will assist you.

How can I share my experience and impressions?

You are more than welcome to share your experience with us at and with others via online portals. We also appreciate honest and constructive critique, since this will help us in our ongoing efforts to achieve excellence.

I really enjoyed my stay. What is the best way to book my next stay?

If you want to get the best rates and offers with the most flexible conditions, please visit our website or contact our Reservations team directly.

Me and my colleagues are planning to visit Sofia often. Who do I call for special rates and conditions?

Please contact our sales executives directly at