The answers are easy if you have the right questions. We are sure you do.
Children up to 12 years of age can stay in their parents’ room on a complimentary basis sharing the existing bedding. If you’re traveling with older kids, our interconnecting rooms are a great way to enjoy privacy and space but still stay close to each other. Complimentary baby cots are available on request.
We know that pets are part of the family. We happily welcome pets of small and medium breeds(up to 10kg). An additional cleaning fee of 50 Euro per night is charged. Please note that pets are not allowed in our dining outlets unless they are service animals or in a carrying bag.
Yes, indoor self-park and valet services are available on -3 and -2 Parking Levels. Charges apply hourly. Guests of the hotel can take advantage of special preferential rates.
Yes, we have rooms with full accessibility for people with reduced mobility. The whole property is also fully accessible.
Specific requirements for room number and/or floor cannot be guaranteed but we will be happy to know about your preferences in advance and we will do our best to accommodate all requests you might have.
You will need to contact our partner website with which you have made the reservation. If you are not able to find the contact details, please call us and we will assist you.
Yes, we guarantee the lowest rates available. Should you find our rooms with the same conditions at a lower rate on the Internet just inform us and we will match the difference between our rate and the lower rate.
Please see our Location page. Please contact our Concierge team at concierge@ghms.bg and they will be happy to provide you with specific directions or arrange a private or a shuttle airport transportation for you.
The minimum age requirement to reserve a hotel room is 18.
Our check-in time is 3:00 pm.
We will do our utmost to accommodate you as early as possible. However, if the room is not ready upon your arrival our Concierge team will be more than happy to assist you with your luggage while you are exploring Sofia or resting in one of our outlets.
Our Reception desk is at your service around the clock.
Yes, a valid government issued picture ID or passport is required for hotel check-in.
When checking in you will be kindly asked to provide a guarantee for accidental charges and additional services during your stay with the amount of 100 euro per room. A guarantee could be provided both in cash or with credit card pre-authorization.
For detailed information about our dining outlets and lounges, please visit https://grandhotelmillenniumsofia.bg/restaurants-and-bars/
Breakfast is served in M Restaurant located on the 3rd floor.
Monday to Friday from 7:00 am to 10:00am and Saturday to Sunday from 7:30 am to 10:30am
Come join us!
The whole property is non-smoking. Smoking is permitted in front of the hotel and on the terraces of our dining outlets. A penalty fee of 200 euros is applied for smoking in the room. In the case of establishing the use of substances prohibited by law, Grand Hotel Millennium Sofia imposes a fine of 500 euros and alerts the law enforcement authorities.
Yes - room service is available from 06:00 am until 12:00 midnight. The menu is available on the TV in your hotel room.
Yes, we do and it’s free within the hotel and in your room.
We do not provide iron and ironing boards in the room. Alternatively, you can use our free 24/7 pressing room on the 4th floor or our laundry department is there for you from 07:30 am until 08:00 pm.
Parties are not allowed in the hotel rooms and suites in order to ensure the peaceful stay of our guests.
Not Allowed
Allowed
Kindly note that unauthorized professional photographers/videographers who are not guests of the hotel will be asked to leave the hotel property immediately.
Requests to use any area of the hotel as a location for commercial photo shoots or filming as well as special occasion/ wedding shoots should be directed to the Marketing Department. These photo/ video shoots are subjected to fees and a strict schedule which must be approved by management. For photo/ video shoot requests, please contact our Brand Manager at email: y.bachev@ghms.bg
Yes, our Millennium Spa & Wellness Centre is offering 3 200 sq.m unparalleled Spa & Wellness area with panoramic swimming pool, thermal area, treatment rooms and SPA Suites.
Children under 16 years old are not allowed in the SPA Centre without a guardian. Usage of the Aqua area is permitted only between 10:00h - 13:00h and during kids’ pool classes.
Yes - there is a gym available for use on the 1st Floor and it is complimentary for hotel guests.
Check-out time is 12:00 noon.
Should you wish to stay longer with us contact our Reservations or Front Office team. Late check-out is subject to an additional surcharge and it depends on check-out time, rate policy, and room availability.
Yes, we accept payments with all major debit and credit cards.
Yes, cash payments are accepted in both Bulgarian Lev and Euro only at the Reception desk. Please note that we do not accept banknotes of 500 EUR. At the other hotel outlets, cash payments are accepted only in Bulgarian Lev.
Please inform our Reception Team about the information you need on your invoice in advance or during the payment.
Please contact our Front office team at reception@ghms.bg and they will assist you.
You are more than welcome to share your experience with us at reception@ghms.bg and with others via online portals. We also appreciate honest and constructive critique, since this will help us in our ongoing efforts to achieve excellence.
If you want to get the best rates and offers with the most flexible conditions, please visit our website or contact our Reservations team directly.
Please contact our sales executives directly at sales@ghms.bg.
