The answers are easy if you have the right questions. We are sure you do.
Grand Hotel Millennium Sofia applies dynamic pricing. Room rates are regularly updated according to demand, occupancy, the selected stay period and availability at the time of enquiry or booking. Therefore, a rate displayed online or provided by our team over the phone may change when checked again at a later time.
The rate and availability are confirmed only once the reservation has been completed.
The maximum number of guests accommodated in each room or suite type is:
Children up to 12 years of age can stay in their parents’ room on a complimentary basis sharing the existing bedding. If you’re traveling with older kids, our interconnecting rooms are a great way to enjoy privacy and space but still stay close to each other. Complimentary baby cots are available on request.
We know that pets are part of the family. We happily welcome pets of small and medium breeds(up to 10kg). An additional cleaning fee of € 50 / 97,79 BGN per night is charged. Please note that pets are not allowed in our dining outlets unless they are service animals or in a carrying bag.
Yes. The hotel provides underground parking on levels –2 and –3. The parking entrances can be accessed from Bulgaria Boulevard, Vitosha Boulevard and Pencho Slaveykov Boulevard.
Parking is not included in the room rate and is available at an additional charge.
Yes. Grand Hotel Millennium Sofia provides charging stations that can accommodate up to four electric vehicles simultaneously.
Access to Millennium Spa & Wellness Centre is not included in the room rate and is available at an additional charge. The fee is €49 (BGN 98.84) for up to 3 hours. Complimentary spa access is included for guests staying in the Signature Suite, Executive Suite or Millennium Suite.
The panoramic swimming pool is part of the aqua and thermal area of Millennium Spa & Wellness Centre and cannot be accessed separately from the rest of the centre. Access to Millennium Spa & Wellness Centre is complimentary for guests staying in a Signature Suite, Executive Suite or Millennium Suite. Guests staying in all other room and suite categories may access the centre at an additional charge, according to the hotel’s current rates.
Yes, we have rooms with full accessibility for people with reduced mobility. The whole property is also fully accessible.
Specific requirements for room number and/or floor cannot be guaranteed but we will be happy to know about your preferences in advance and we will do our best to accommodate all requests you might have.
No. Grand Hotel Millennium Sofia does not offer rooms with a balcony or terrace. Guests who wish to enjoy outdoor spaces are welcome to visit the hotel's restaurants and bars that feature a terrace or a designated smoking area:
Yes. We offer a selection of special decorations and additional in-room amenities for birthdays, anniversaries, romantic surprises and other special occasions. For information about the available options and assistance with your selection, please contact our Reservations team in advance at reservations@ghms.bg or our Concierge team at concierge@ghms.bg. Additional services must be requested in advance, are charged separately and are subject to availability.
Yes, we guarantee the lowest rates available. Should you find our rooms with the same conditions at a lower rate on the Internet just inform us and we will match the difference between our rate and the lower rate.
Reservations made directly through the Grand Hotel Millennium Sofia website can be modified using the link in the automatic confirmation email received at the time of booking. Available modifications are subject to the conditions of the selected rate and current availability. If your reservation was made through Booking.com, Expedia or another third-party platform, it must be modified directly through the respective platform and in accordance with its terms and conditions.
Please see our Location page. Please contact our Concierge team at concierge@ghms.bg and they will be happy to provide you with specific directions or arrange a private or a shuttle airport transportation for you.
The minimum age requirement to reserve a hotel room is 18.
Our check-in time is 3:00 pm.
We will do our utmost to accommodate you as early as possible. Kindly note that early check-in is subject to availability and may incur an additional surcharge. However, if the room is not ready upon your arrival, our Concierge team will be more than happy to assist you with your luggage while you are exploring Sofia or resting in one of our outlets.
Our Reception desk is at your service around the clock.
Yes, a valid government issued picture ID or passport is required for hotel check-in.
Guests aged up to 18 may stay at the hotel only when accompanied by a parent or by an adult authorised by a parent or legal guardian.
When checking in you will be kindly asked to provide a guarantee for accidental charges and additional services during your stay with the amount of € 100 / 195,58 BGN per room. A guarantee could be provided both in cash or with credit card pre-authorization.
For detailed information about our dining outlets and lounges, please visit https://grandhotelmillenniumsofia.bg/restaurants-and-bars/
Breakfast is served in M Restaurant located on the 3rd floor.
Monday to Friday from 7:00 am to 10:00am and Saturday to Sunday from 7:30 am to 10:30am
Come join us!
Yes. Upon prior request, the hotel can arrange Halal or Kosher meals at an additional charge. Requests should be sent at least 72 hours prior to arrival to reception@ghms.bg.
To ensure a comfortable night’s sleep, we offer a selection of pillows made with bamboo fibres, memory foam, goose down or wool. You may request your preferred pillow type before arrival or order it after check-in through the interactive menu on the television in your room. All pillow requests are subject to availability.
The whole property is non-smoking. Smoking is permitted in front of the hotel and on the terraces of our dining outlets. A penalty fee of € 200 / 391,17 BGN is applied for smoking in the room. In the case of establishing the use of substances prohibited by law, Grand Hotel Millennium Sofia imposes a fine of € 500 / 977,92 BGN and alerts the law enforcement authorities.
Yes - room service is available from 06:00 am until 12:00 midnight. The menu is available on the TV in your hotel room.
Yes, we do and it’s free within the hotel and in your room.
Yes. Every room and suite at Grand Hotel Millennium Sofia is equipped with a safe for storing personal belongings and valuables.
We do not provide iron and ironing boards in the room. Alternatively, you can use our free 24/7 pressing room on the 4th floor or our laundry department is there for you from 07:30 am until 08:00 pm.
As part of our sustainability commitment, we encourage guests to reuse their towels whenever possible. This helps conserve water, reduce the use of detergents, and lower energy consumption. If you would like your towels to be replaced, please leave the used towels on the bathroom floor. Bed linen is changed after every third night. If you would like it to be replaced sooner, please contact Reception.
Parties are not allowed in the hotel rooms and suites in order to ensure the peaceful stay of our guests.
Yes, our Millennium Spa & Wellness Centre is offering 3 200 sq.m unparalleled Spa & Wellness area with panoramic swimming pool, thermal area, treatment rooms and SPA Suites.
Children under 16 years old are not allowed in the SPA Centre without a guardian. Usage of the Aqua area is permitted only between 10:00h-13:00h and 16:00h-18:00h.
Yes - there is a gym available for use on the 1st Floor and it is complimentary for hotel guests. The fitness centre is open daily from 6:30 AM to 10:00 PM, including weekends.
Check-out time is 12:00 noon.
Should you wish to stay longer with us contact our Reservations or Front Office team. Late check-out is subject to an additional surcharge and it depends on check-out time, rate policy, and room availability.
Yes, we accept payments with all major debit and credit cards.
As of January 2026, Bulgaria has joined the Eurozone and all cash payments at the Reception desk and across our hotel outlets are accepted in Euro. Please note that banknotes of EUR 500 are not accepted.
Please inform our Reception Team about the information you need on your invoice in advance or during the payment.
When a guarantee has been provided through a credit or debit card pre-authorisation, the hotel releases the unused amount immediately after the guest’s departure. The time required for the amount to become available again depends on the processing and communication between the card-issuing bank and the hotel’s acquiring bank. The released amount may therefore take additional time to appear in the cardholder’s available balance.
Please contact our Front office team at reception@ghms.bg and they will assist you.
You are more than welcome to share your experience with us at reception@ghms.bg and with others via online portals. We also appreciate honest and constructive critique, since this will help us in our ongoing efforts to achieve excellence.
If you want to get the best rates and offers with the most flexible conditions, please visit our website or contact our Reservations team directly.
Please contact our sales executives directly at sales@ghms.bg.
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