Dear Guests and Partners,
We strive to create bespoke experiences, which is the reason why Love. Care. Share. are the values that we have embedded in the core of our service. Thus, the care for the health of our guests and employees is our prime priority.
Now, as we have welcomed our first guests, we have enhanced our efforts to create an environment that meets the highest cleanliness standards where everyone can feel safe and cared for.
That is why we are launching Millennium Prime - our commitment to the guests that they will be able to experience a care-free journey right from the moment they make their reservation, throughout every part of their stay so they will check-out happy and healthy.
Following the guidance issued by the public health authorities our initiative completely meets the expectations of the guests. It represents our standards for cleanliness and health safety, while it elevates the strict cleaning protocols that the hospitality industry already has.
Millennium Prime is our promise to set the right standards from the beginning and to keep upgrading them with time.
Millennium Prime represents our aim to create new levels of caring for the wellbeing and safety of our guests and employees while sharing the love for travel.
We have been longing to meet you. It is time to create unforgettable memories and we would love to be a part of it.
Sincerely Yours,
Julieta Serafimova
General Manager
Dear Guests and Partners,
We strive to create bespoke experiences, which is the reason why Love. Care. Share. are the values that we have embedded in the core of our service. Thus, the care for the health of our guests and employees is our prime priority...
We offer extreme flexibility
In order to make you feel relaxed when booking with us, we have extended our hassle-free cancellation policy to all our rates.
We personalize your stay
We will contact you in advance to inform you about our operating procedures and discuss your personal preferences. Contact us anytime online so we can make sure all your requests are met on time and consistently in advance. You save time even though we think it is a pity not to have a small talk with you.
Provide as much as possible information in advance
Travelling by car?
Our on-site parking is at your disposal. Valet Parking service is currently restricted.
Private airport transfer
Ensure your trip gets off to the best start with this truly individual experience. All contact surfaces are being disinfected after each transfer.
All hotel public areas
We are going above and beyond our normal protocols by disinfecting all our public spaces and high-traffic areas. You will find sanitizer stations everywhere.
Personal protective equipment
At reception someone is always available for you. To protect you and our staff, we welcome you with a big smile behind a mask.
Luggage
We make full disinfection of guest’s luggage & handling equipment.
Keeping prime distance has never been so easy as all our public areas are super spacious. The recommended distance between persons is about 2 m.
“Millennium prime” box
We will provide you with a disposable preventive set including a face mask, gloves and individual disinfectant gel, if you need some. Just ask for it.
Your room is your room
You will find it fully sanitized and during your stay the cleaning service and change of all linen will be carried out by our housekeeping staff as per your requests and schedule.
Enhanced contactless experience
We love the face-to-face interactions, but we can also chat online using our live chat, Viber or WhatsApp.
Safe experiences
Indulge yourself in our safe dining and wellness experiences grounded by our enhanced protocols on frequent cleaning and disinfection everywhere.
Fast check-out
It’s hard to say goodbye, but it will be fast and seamless. View your bill in the comfort of your room through the interactive TV in order to save time at Reception Desk.
Everyone smiles in the same language
An elbow bump or a Wuhan shake? How about an air hug or a just waving hand? We bet our best wishes will reach you in one way or another.
Stay in touch
Stay connected and follow not only our latest health and safety practices, but also our latest offerings and creative initiatives.
We offer extreme flexibility
In order to make you feel relaxed when booking with us, we have extended our hassle-free cancellation policy to all our rates.
We personalize your stay
We will contact you in advance to inform you about our operating procedures and discuss your personal preferences. Contact us anytime online so we can make sure all your requests are met on time and consistently in advance. You save time even though we think it is a pity not to have a small talk with you.
Provide as much as possible information in advance
Travelling by car?
Our on-site parking is at your disposal. Valet Parking service is currently restricted.
Private airport transfer
Ensure your trip gets off to the best start with this truly individual experience. All contact surfaces are being disinfected after each transfer.
All hotel public areas
We are going above and beyond our normal protocols by disinfecting all our public spaces and high-traffic areas. You will find sanitizer stations everywhere.
Personal protective equipment
At reception someone is always available for you. To protect you and our staff, we welcome you with a big smile behind a mask.
Luggage
We make full disinfection of guest’s luggage & handling equipment.
Keeping prime distance has never been so easy as all our public areas are super spacious. The recommended distance between persons is about 2 m.
“Millennium prime” box
We will provide you with a disposable preventive set including a face mask, gloves and individual disinfectant gel, if you need some. Just ask for it.
Your room is your room
You will find it fully sanitized and during your stay the cleaning service and change of all linen will be carried out by our housekeeping staff as per your requests and schedule.
Enhanced contactless experience
We love the face-to-face interactions, but we can also chat online using our live chat, Viber or WhatsApp.
Safe experiences
Indulge yourself in our safe dining and wellness experiences grounded by our enhanced protocols on frequent cleaning and disinfection everywhere.
Fast check-out
It’s hard to say goodbye, but it will be fast and seamless. View your bill in the comfort of your room through the interactive TV in order to save time at Reception Desk.
Everyone smiles in the same language
An elbow bump or a Wuhan shake? How about an air hug or a just waving hand? We bet our best wishes will reach you in one way or another.
Stay in touch
Stay connected and follow not only our latest health and safety practices, but also our latest offerings and creative initiatives.
We have increased the frequency of disinfection of all high contact points and surfaces in public areas.
Additional contactless guest sanitization stations in public areas. PPE is provided to guests and staff upon request.
We have invested in wireless and smart technology everywhere; We will be disinfecting all high-touch equipment after each use.
We safeguard physical distance; We are encouraging proper social distancing, by using signage and distance indicators placed in the high-traffic areas.
Self-parking recommended; Individual or family transfers only; PPE worn at all time by our associates; We’re making sure to limit your contacts with front door and key cards and also providing options for check-in / check-out processes with limited contact.
Custom menus focused on quality ingredients that limit contact in kitchen prep; All receptions, coffee brakes and buffets are served with attendant-only buffet or plated meals. Single-use, individually sealed food and cutlery items, where applicable ???
All cleaning and disinfecting measures follow the established guidelines; All kitchen and prep stations are deep cleaned and disinfected after each use; All dining areas are frequently disinfected, including all dining tables and chairs after each guest.
We provide options for more contactless services and transactions, where applicable; All fitness facilities are thoroughly disinfected and with limited capacities.
We have reduced and closely monitor the capacity limits; All associates are required to wear PPE ; All treatment protocols are modified with cleaning and disinfecting after each service in order to ensure guest and staff safety
We have embedded specific COVID-19 protocols which include – coordination for medical assistance or self-isolation needs; Frequent disinfection and deep cleaning of all high-traffic points and areas; Assisting health professionals with contact tracing
We implemented more rigorous cleaning protocols for guest room cleanliness. We provide single-use amenities to each guest in their room; All high-touch areas in your room are carefully disinfected using UV lamps.
We have updated the seating capacities and modified the spaces to insure proper social distancing as per the requirements and allowance; We have also added extra sanitation stations and will use physical barriers during event registration when applicable.
We conducted intensive training sessions with every member of our teams; Awareness and knowledge are key to the consistency; PPE (masks and gloves) are available. We are performing Daily health screenings and temperature checks to ensure complete safety; All associate common areas are frequently disinfected.
100% opening windows, 100% virtuous rooms & suites,
flexible cancellation policy, personalized level of service
Naturally lit 4000 sq.m with opening windows,
Virtual site inspection experience & event diagramming tool
Adaptable room layouts & traffic control, wireless presenter tools
LIVING AT FULL CAPACITY. SAFE.
Sanitation and disinfection of:
Physically distanced room layouts:
Traffic management plans are provided in advance and implemented in meeting rooms:
Pure enviroment, natural air circulation, private spa suites
Sunkissed aqua area, expansive thermal area, 7 treatments rooms
Enhanced disinfection procedure:
Safe distance will be ensured as follows:
Open-air settings, 1.5 distance, contactless experience
WEAR A MASK IN THE PUBLIC AREAS
WASH YOUR HANDS FREQUENTLY
DO NOT TOUCH YOUR FACE
KEEP A SAFE SOCIAL DISTANCE