Mission & ValuesAbout us

Our core values: Our company values matter as they are the essence of our identity, and assist us in achieving our goals and feel belong. They reflect who we are, how we treat each other, our customers, our business partners, and the community. Our values are constantly reinforced as they are important to the long-term growth of our company.

LOVE

At Grand Hotel Millennium Sofia, LOVE is the cornerstone of everything we do. We pour our hearts into creating an unforgettable experience for each guest. Our passion for hospitality shines through in every detail, from the warm welcome you receive to the personalized touches that make your stay truly special. We believe in genuine human connection and strive to build lasting relationships with our guests, ensuring every moment at our hotel is filled with warmth, care, and an authentic sense of belonging.

CARE

At Grand Hotel Millennium Sofia, CARE is defined by our unwavering commitment to our guests' well-being and a meticulous attention to detail. We strive to anticipate their needs, ensuring a seamless and undisturbed experience from the moment they arrive. Recognizing the value of their time, we are dedicated to providing prompt, accurate, and empathetic service, responding effectively to every request with sensitivity and care. Our goal is to create a haven of tranquility where our guests can relax, recharge, and feel truly valued.

SHARE

We SHARE our deep understanding of hospitality at Grand Hotel Millennium Sofia, offering our guests not just a stay, but an immersive experience. We are committed to sharing our knowledge, expertise, and passion, acting as true ambassadors of our brand and our city. Through our professionalism and commitment to social responsibility, we strive to create lasting memories and inspire a sense of connection with our guests and our community.

Our mission statement: We aspire to be among the most preferred upscale hotel brands, following the best practices in industry to achieve sustainable growth. Our primary objective is to be a leader in business, MICE and lifestyle segment in the capital city. We intend to build on our successful track record and established network to grow our influence. We are a brand to expand.