Dear Partners,
Thank you for choosing Grand Hotel Millennium Sofia and Millennium Milestone Convention Centre for your event. Our mission is to provide a flawless experience that meets the highest standards of quality and comfort.
To ensure the smooth execution of your event, we kindly ask you to review the following General Terms and Conditions and standards for organizing events. These guidelines have been established to provide maximum convenience and efficiency for both our clients and our team. Compliance is highly recommended and, in certain cases, mandatory to enable us to deliver five-star service, ensure the safety of all guests, and facilitate the seamless conduct of multiple events simultaneously.
Our team is available to assist with any questions or further support you may require.
For your convenience and to ensure the flawless execution of your events, please consider the following standards:
If you would like to extend the service time, an additional fee applies after the 5th hour or after 00:00AM, as follows:
Please note that the venue allocated for your event may be used until 03:00AM.
To ensure exceptional quality and comfort during your event, we follow these service standards:
If you require additional staff for more personalized service, this can be arranged at €10 / 19,56 BGN per hour per waiter.
For events with a self-pay bar, where guests pay individually for drinks, no waiter service is provided - guests place their orders directly at the bar. All payments are accepted by bank card only; other payment methods are not accepted.
To make your event even more special, we offer the аdditional services:
To ensure seamless service and precise organization, please take note of the following conditions:
Our team is available to assist you with clarifying the details to ensure comfort and an excellent experience for all guests.
Our culinary team is available to create personalized menu suggestions tailored to your preferences and dietary requirements, including allergies, intolerances, vegetarian or vegan diets. Our goal is to make every dish an exceptional experience.
We prioritize fresh, high-quality ingredients and follow contemporary culinary trends. Seasonal substitutions may apply based on market availability.
For safety and optimal service, all food and beverages—including alcoholic drinks—must be ordered exclusively through the hotel and served by our team.
In rare cases where guests wish to bring food into the hotel (e.g., a wedding cake or birthday cake), the food must be accompanied by a valid manufacturer certificate confirming its origin and safety. The hotel reserves the right to refuse any food that does not have the required documentation.
Similarly, if guests wish to bring homemade alcoholic beverages (e.g., rakija or wine) for personal celebrations such as weddings, christenings, or similar events, the beverages must be accompanied by a quality and safety certificate issued by a laboratory of the National Institute for Research and Certification (https://www.niis.bg/). The hotel reserves the right to refuse any alcohol without the necessary documentation.
Exceptions are possible only by prior arrangement and are subject to the following fees:
Additional orders:
If additional portions of the confirmed menu are requested later than 72 hours before the start of the event, we can accommodate up to a 10% increase in quantities. A 30% surcharge per person will apply to these portions. For changes exceeding 10%, the hotel reserves the right to modify the type and selection of the additionally requested food.
Your MICE coordinator will assist you with menu selection and details to ensure an exceptional experience for you and your guests.
If, after the conclusion of the event, there is any remaining prepared food, it may be provided to the organizer in packaged form, subject to prior request.
In order to maintain the highest standards of safety and health protection, storage of prepared food on the hotel premises after the end of the event is not permitted. Our team will be available to assist with the packaging and handover of the food immediately after the event concludes.
In order to preserve the distinctive atmosphere of Grand Hotel Millennium Sofia, please take note of the following conditions:
Our team will assist you with the positioning of the approved materials to ensure a stylish and professional appearance for your event.
To ensure the comfort of guests and the smooth organization of events, all deliveries related to organized events must comply with the following conditions:
Delivery Timeline
Deliveries may be made no earlier than 1 (one) day prior to the event date, unless otherwise agreed with the hotel’s MICE Executive.
Prior Coordination
The organizer is required to inform the hotel of all planned deliveries, including the date, time, and type of materials or products being delivered. All deliveries must be pre-approved by the hotel’s MICE Executive.
Mandatory Labeling Information
Each delivered package or item must include:
Fees and Administrative Costs
Processing, logistics, or other administrative fees may be applied if incurred during delivery.
Restrictions and Control
The hotel reserves the right to designate appropriate entrances, routes, and time windows for deliveries. For convenience and safety, all deliveries must be organized through the hotel’s loading and delivery area on the -3rd level. This includes all external suppliers such as musicians, florists, design companies, etc. The hotel may refuse deliveries that are not pre-approved or that compromise guest safety and comfort.
After the conclusion of an event, the hotel offers temporary storage services for event organizers as follows:
Storage Duration: The maximum storage period is up to 3 calendar days after the event concludes.
Refusal of Extended Storage: After this period, the hotel reserves the right to decline additional storage.
Liability: The hotel is not responsible for loss, damage, or missing items left for storage, unless explicit written confirmation of receipt has been provided by the hotel.
Media access during your event is welcome. To ensure smooth coordination, please inform us in advance which media representatives will attend.
Photo and video recording is permitted only in the event spaces. If you wish to use other hotel locations for interviews, photos, or additional footage, please coordinate availability with your event coordinator.
Additional locations are subject to extra charges.
Our team will assist to ensure a professional and elegant experience.
For your convenience, the hotel’s event spaces are equipped with integrated audio-visual equipment, operated by our professional team to ensure flawless quality and reliability.
Preferential rental rates for event venues apply only when the technical equipment and its operation are provided by the hotel.
If the equipment is not provided by the hotel or an exclusive supplier, an additional fee of 30% of the official venue rental fee will be charged to cover electricity, installation, and dismantling costs.
All agreements regarding audio-visual equipment must be confirmed by 12:00PM on Wednesday of the week preceding the event.
To ensure the comfort and tranquility of all hotel guests, event organizers are required to comply with the following conditions:
Prior Notification
The organizer must inform the hotel in advance of any planned live performers, musical programs, or use of sound equipment. Information regarding potential noise and the expected sound level must be provided.
Noise Level Control
The hotel reserves the right to monitor and control sound levels in all venues and areas to ensure the comfort of other guests.
Coordination of Instructions
All instructions or requests made by the client regarding the program or technical equipment must be coordinated and approved by the hotel’s MICE Executive.
Grand Hotel Millennium Sofia allows customization of event spaces while ensuring the safety of all guests. All decorations must be pre-approved by the MICE Executive and the hotel team. Blocking, covering, or obstructing fire and emergency exits, as well as evacuation routes, is strictly prohibited. The hotel’s fire safety system does not permit the use of smoke (fog) effects, pyrotechnic effects, or any other visual or technical installations that could compromise guest safety.
The organizer is responsible for complying with these requirements and ensuring a safe environment for all participants. Grand Hotel Millennium Sofia reserves the right to remove or prohibit the use of decorations that do not comply with the rules, to impose additional fees for correcting non-compliance, or to terminate the event in the case of serious safety violations.
The use of non-flammable materials, stable structures, and decorations that do not obstruct guest movement or access to emergency exits is strongly recommended. Installation and dismantling must be carried out in a manner that does not damage the equipment or interior of the event spaces. If there is any doubt about the acceptability of an element, prior approval from the hotel team is required.
Maintaining the refined style and safety of our spaces is a top priority at Grand Hotel Millennium Sofia. To ensure a flawless experience, please take note of the following conditions:
For your convenience, our Sales team is available to assist with all business needs, including copying, printing, and more, during office hours: Monday to Friday, from 9:00AM to 6:00PM
For safety and optimal organization, all deliveries must be made through the hotel’s loading and delivery area. This applies to all external suppliers, including musicians, florists, design companies, and other partners.
Your MICE Executive will coordinate all details, provide schedules, and share the necessary contact information.
All arrangements must be confirmed by 12:00PM on Wednesday of the week preceding the event to ensure flawless execution.
Our team is available to advise and coordinate all processes to provide maximum comfort and professional organization.
The General Policies of Grand Hotel Millennium Sofia are designed to ensure the safety, comfort, and exceptional service of all guests and event organizers. They cover key aspects such as access and conduct in public areas, security regulations, video surveillance, protection of property, parking conditions, as well as specific requirements related to the organization and hosting of events. All of these standards are established to provide a flawless experience and to preserve the hotel’s refined style and atmosphere.
You may review the full General Terms and Standards here: Terms & Conditions | GHMS
2019-2026 Grand Hotel Millennium Sofia. Webdesign by Desart Studio.
